Royal Bank of Scotland Recruitment – Customer Services

Job Description:

As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After leading the analysis on how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.

Job Responsibilities:

• Engaging and influencing technology partners to drive system improvements and the resolution of defects and incidents
• Leading the production of relevant policy-related reports and MI to make sure that assurance and compliance objectives are met
• Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
• Acting as an internal consultant to enable and inform effective standards, processes and controls
• Leading and implementing the management of key controls and support in the maintenance of the business continuity plans

Job Requirements:

• The ability to develop business and technical architectures
• A background in technology governance
• An understanding of internal and external regulatory frameworks

Qualification & Experience:

• 2+ years of experience in the relevant field.

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Panipat, Haryana, IN

Application Deadline: N/A

Apply Here

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