Saturday , February 24 2024

Signature Careers – Customer Service Shift Supervisor

Website Signature Flight Support

Job Responsibilities:

  • Monitors performance of Customer Service Representatives to ensure technical accuracy, demeanor and adherence to Company policies and procedures.
  • Assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.
  • Set up new accounts; maintain records and reports and other clerical duties.
  • Ensure security of passengers, crew, visitors and vendors entering the terminal and/or the AOA.
  • Serve as a resource on all customer service matters.
  • Provide training and assistance to Customer Service Representatives and other personnel.
  • May lead in, park and chock arriving aircraft and marshal out departing aircraft.
  • Bill customers for services rendered.
  • Maintain and stock information, materials and amenities in the customer service areas.
  • Act as liaison with vendors, i.e., limo service, catering, taxis, rental cars, etc.
  • Perform other duties as assigned.
  • Recommends corrective action to adjust customer complaints and address service irregularities.
  • Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
  • Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
  • Schedule and assign duties to Customer Service Representatives.
  • May transport customers by shuttle van to and from airport terminal and local hotels as needed.
  • May assist customers with loading and unloading baggage.

Job Requirements:

  • Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships.
  • High school diploma or GED plus six (6) months related experience or training.
  • Excellent interpersonal, verbal and written communication skills.
  • Proficient computer skills.
  • Must possess a valid state driver’s license.
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Handle and prioritize multiple projects concurrently.
  • Wear uniform and insignia as prescribed by the Company.
  • Report to work in a regular and timely basis.
  • Ability to speak effectively before groups of customers or employees.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Job Details:

Company: Signature Flight Support

Vacancy Type: Full Time

Job Location: Clearwater, FL, US

Application Deadline: N/A

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