UBC Careers – Business System Analyst

Job Description:

This role acts as primary liaison between Financial Operations and technical teams within the University. This could include the Integrated Service Centre technical teams, application support, system administration or other teams as applicable. They may also liaise with external technical consultants to sustain and support Finance complementary technology solutions.

The Business Systems Analyst plays a major role in managing the integration of the workflow within the major applications of UBC’s document imaging system (Perceptive Content) and complementary workflows in Sharepoint. Contributes to the reliability and availability of UBC Financial systems by providing Tier 2 support, problem resolution, and ensuring services meet or exceed customer service levels at all times

Job Responsibilities:

• Works closely with users on a day-to-day basis regarding systems management issues specific to the functional modules, as well as participating in major process, module or version changes.
• Performs functional and quality testing and provides final user acceptance sign-off.
• Works with Financial Operations teams to maintain Perceptive Content setup and workflow administration duties.
• Compiles, analyzes and interprets data. Designs reports and analysis of varying complexity. Extracts data using query tools from Workday, Sharepoint and Perceptive Content and produces cyclical and ad hoc reports for both internal and external clients. Uses Excel at an expert level to analyze data and develop intelligence from data.
• Monitors workflow logs, performs pro-active checking of the key workflow routing data, analyzes each failed workflow, and escalates technical issues that are causing workflow processes to fail. Identifies opportunities for continuous improvement.
• Plans and identifies systems issues which require analysis; determines and recommends priority.
• Develops a high level of expertise in the functionality of vendor product(s). Acts as a liaison with the vendor technical support centre. Manages licenses and UBC’s needs to ensure cost efficiency.
•  Creates daily status reports to support Financial Operations processes and service delivery.
• Provides Tier 2 operational support for production systems including troubleshooting system problem reports, resolving issues, defining operational support processes, and providing end user support. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems and improve data integrity
• Maintain a thorough understanding of business and functional process of financial transactions within the financial applications. Provide support, recommendation and design based on well supported analysis.
• Conducts feasibility and cost benefit studies, documenting the development work from start to finish.
• Develops and provides systems group with detailed system specifications of varying complexity for all user requests, mandated or cyclical system updates.
• Conducts on-going business and systems analysis and studies of emerging trends for systems/software enhancements, integrations and new development which aligns to the University’s goal to be operationally efficient.

Job Requirements:

• Demonstrated ability to train internal teams in applications like Sharepoint, Excel, Perceptive Content, etc.
• Familiarity with university systems (Workday, Perceptive Content, Sharepoint, etc.) an asset.
• Ability to communicate effectively both verbally and in writing.
• Able to liaise between technical staff and end users effectively.
• Knowledge of data mining. Ability to extract data, and create pivot tables and graphics in Excel. Ability to write reports and extract data using SQL, Crystal Reports and other end-user reporting tools.
• Advanced level computer experience required including Excel, Access, PowerPoint, and Word.
• Demonstrated ability to evaluate project proposals to determine technical feasibility and schedule, prioritizes and manages multiple projects simultaneously.
• Basic project management skills desirable.
• Demonstrated interpersonal, organization and problem-solving skills.
• Proven ability to adapt and to work effectively in a dynamic and rapidly evolving environment under pressure with high volume and critical deadlines.
• Ability to take initiative, to work both independently and within a team environment.
• Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.

Job Details:

Company: The University of British Columbia

Vacancy Type: Full Time

Job Location: Vancouver, BC, CA

Application Deadline: N/A

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